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iCare

Patient experiences that embody the principles of iCare at UT Medical Center

  • "My uncle was brought by ambulance into the emergency room late one night. He is 86 years old, and he means the world to me. The care he received was outstanding. The nurse and doctor worked with him for several hours. Both of them explained what they were doing and did it with tender loving care. He spent several days in the hospital but I will never forget the way he was treated in the ER."
  • "The welcoming smiles, dignity and compassion shown to me by the staff made the daily regime during recovery more bearable. I'll miss all of you but I am so grateful to be done. Hopefully we will meet again … under better circumstances."

More Patient Stories »

Communication • Access • Respect • Excellence


The mission of iCare is to provide extreme patient-centered care to every patient and his/her caregivers at The University of Toledo Medical Center (UTMC).

At UT Medical Center, each health-care provider commits to and demonstrates clear communication regarding diagnosis, treatment and management; patient access to care; and respect for patients, families, and each other while providing excellence through safety and quality. We promise to fully demonstrate these qualities to our patients and their families in their time of need, to be there to provide relief whenever possible, and to always offer comfort and compassion.

This is accomplished through:

♥ Engaged communication involving patients in decisions regarding their care
♥ Physical comfort and pain management
♥ Continuity of service and coordinated care
♥ Prompt access to care
♥ Respect, empathy and emotional support
♥ The commitment to excellence through patient safety and outstanding quality of care

Please contact Customer Care for more information about iCARE initiatives: 419.383.4444.

Last Updated: 9/29/14