The University of Toledo Medical Center



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Welcome to the Department of Service Excellence

The University of Toledo's Department of Service Excellence is a service center for our patients and their families offering a variety of services that include:

  • Customer Service
  • Pastoral Care
  • Volunteer Services

At UTMC....serving your needs is always our pleasure.

If you have a concern about the medical service or treatment you are receiving, you should voice your concern to the employee providing your care.  If the concern is not resolved, request to speak to the supervisor or manager. Voicing a concern or complaint will not affect your care or services.

If you feel the problem has not been resolved to your satisfaction, please call the Customer Care Center, at 419.383.3606 or email  A representative will assist in handling your concern in a timely manner.

If a satisfactory solution is not reached, a formal grievance can be filed in writing and forwarded to:

The University of Toledo Medical Center
Customer Care Center
3000 Arlington Avenue
Toledo, OH 43614

You may also contact: 
Ohio Department of Health 800.342.055
CMS Peer Review Organization (Medicare patients only) 800.589.7337
Joint Commission Office of Quality Monitoring 800.994.6610

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Last Updated: 7/15/24