Patients and Guests

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Patients and Guests

Directions and Maps

Directions, maps, and hospital floor maps are available.

Valet Parking Services

Valet parking is available for $3 and free for patrons with handicap permits. Valet services are available at the hospital main entrance and the Orthopaedic Center entrance from 7 a.m. to 5 p.m. The Dana Cancer Center has valet services from 7 a.m. to 4 p.m. Monday to Thursday and 7 a.m. to 2 p.m. on Fridays.

Self Parking

Guest and patient parking is available in Lot #40, located in front of the Mulford Library Building. Patient parking is available in Lot #41 located near the Heart and Vascular and Emergency entrance of the hospital. Special areas are marked for employees, visitors, handicapped vehicles, and emergency use. These restrictions have been made for the safety of all. Parking in restricted areas may result in a ticket and fine.

Visiting Hours

We recognize that visitors help our patients heal, but during the COVID-19 pandemic, we are temporarily modifying our visitation procedures to protect the safety of our patients, staff and community.

General Visitation Procedures

Visitation for non-COVID-19 patients is limited to one visitor per patient at one time, 16 years of age or older or who have special permission from the Nursing Director, in our inpatient areas. Hours of visitation are from 11 a.m. to 8:30 p.m. 

Off-hour visitation is only available with special permission from the Nursing Director. Limit of one visitor per patient during off-hour visitation. 

Up to four visitors (at the same time) are allowed at the bedside of hospice and end of life patients, without restrictions on time of day, as approved by staff. All visitors must wear a mask that covers their nose and mouth. 

For COVID-19 positive or COVID-19 suspect patients, visitation is not currently permitted in our inpatient areas unless medically necessary for the care of the patient or in the following circumstances:

  • Patients may receive religious services from clergy of their choice, during visitation hours, if it can be provided without disruption of care.
  • During end-of-life care, up to two visitors are allowed at the patient’s bedside without restrictions on time of day, as approved by staff. Visitors must wear all PPE, including a mask that covers their nose and mouth, while in the patient room.
  • End of life religious services are also permitted.
  • Patients with disabilities may have two designated support persons or guardians stay with them during hospital visiting hours. One individual may remain overnight, if the hospital can accommodate them.

All visitors must enter through the main hospital lobby. They will be screened for illness, including a temperature check, will be required to wear a face covering that covers nose and mouth at all times, and must maintain six feet social distancing in all waiting rooms.

Child Psychiatric Units - Kobacker Center Visiting Hours: Limited hours with advance permission of the attending physician.

Additional details are available on our Visitor Information webpage.

The Radisson at The University of Toledo

The Radisson at The University of Toledo offers overnight lodging and makes it easy for you, your family or friends to be close during a hospital stay. Families of patients are entitled to discounted room rates. Dial 419.381.6800 for more information and to obtain special rates.

The Radisson Hotel at The University of Toledo offers a variety of amenities including the 31Hundred Restaurant and Bar where guests can experience signature cocktails and the best dining in town utilizing fresh regional ingredients. Relax in our restaurant and lounge, schedule a dinner meeting in our private dining room or feel free to enjoy our cuisine from the comforts of your own room. Additional amenities include an upgraded on-site fitness center, direct access to The University of Toledo’s Morse Wellness Center, heated indoor pool and hot tub to keep you active and warm in the winter months. For guests who wish to venture out and explore there are various options surrounding the Hotel such as Toledo’s stunning botanical garden or renowned Toledo Zoo.

Insurance We Accept

Patients should always verify The University of Toledo Medical Center and physician participation with their health plan benefit package prior to receiving health care services.

Cafeteria

Our cafeteria is located on the first floor of the hospital. The cafeteria is open from 7 a.m. to 7 p.m. Monday - Friday, and 8 a.m. to 6:30 p.m. on Saturday, Sunday and Holidays.

Gift Shop

The Gift Shop offers a wide array of candy, magazines, cards, balloons unique gifts, and collectibles. Our beautiful fresh flower arrangements are prepared by a local florist and are available in various price ranges. As an added feature to our guest, we accept telephone orders and are happy to deliver your order to our guests. If placing an order for fresh flowers, please note that they are not permitted per hospital policy in the Intensive Care Units.

Location: We are located down the hall from the main lobby and next to the cafeteria.

Hours of Operations: Monday – Friday, 11:30 a.m. to 3 p.m.  The gift shop is closed Saturday, Sunday and holidays.

Telephone Number: 419.383.3849

Phone and Internet Access

Phone services are located on each floor of the hospital. We have free, wireless Internet access that you can connect to.

Pharmacy

The outpatient pharmacy prepares and dispenses medications for patients, as well as students, employees and volunteers of The University of Toledo. The pharmacy is open from 7 a.m. to 7 p.m., Monday through Friday, 9 a.m. to 5 p.m. on Saturday, and 10 a.m. to 4 p.m. on Sunday.

Banking

An ATM is located on the first floor of the hospital.

Financial Assistance

Financial counselors help arrange for payment plans and financial assistance for eligible patients and families.

Pastoral Care

Pastoral Care is available by calling 419.383.3851. Not only are Pastoral Care clergy and/or trained volunteers available to you, but your own pastor is welcome to visit you at any time. Please let us know if we can help you with any of your spiritual needs.

Interpreter Services

Translators and hearing impaired services for patients and guests are available.

Last Updated: 9/27/21