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Customer Care Center
Language Assistance
International Institute Interpretation (in person translator)
Phone: 419-241-9178 call for stat requests
Fax: 419-241-9170 fax routine requests

Language Line Procedures
PERSON-TO-PERSON: It is preferable (but not mandatory) to have each party on a separate phone when using the Language Line service.
800 phone number 1-800-874-9426
Language needed Press : 1 for Spanish
Press : 2 for other languages (140 + languages)
Client ID # 212024
Organization's name University of Toledo Medical Center
Personal code Place your Personal Departmental ID Code
  • When interpreter joins the line, brief them on purpose of call and that you are using 1 or 2 phones. (If 1 phone is used, you will need to pass the handset back and forth. This needs to be communicated also).
  • Proceed with interpreted conversation and state "END OF CALL" when finished.
  • Charges for this service are by the minute. Please be efficient yet complete in the communication process.

FOR INCOMING CALLS:
Do Conference Call Procedure to connect this service with your caller.

TO PERFORM A CONFERENCE CALL:
1. When call comes in press FLASH to place person on hold.
2. Dial next EXT # or 9 + outside # to contact Language Line Services
3. Press CONF or FLASH * 4 to connect all parties.
4. If call is refused, busy or doesn't answer, press CONNECT to reconnect with 1st party.

Sign Language/Hearing Impaired:
Deafinitely It (available 24/7)
419-472-8377
Pager: 419-620-7676 (STAT request only)

American Sign Language-English Interpreting (available 24/7)
419-309-9902
sklintz@gmail.com

Professional Interpreters for the Deaf
Phone: 419-517-3660

Resolute Interpreting Services (use as last resort)
“Sign Language ONLY”
Brian Lassiter
Phone: 419-534-9828
Cell: 419-280-2800

Interpreter for sign and LEP (Limited English Proficiency)
University of Toledo Medical Center
Phone: 419.383.3606
Fax: 419.383.3813
umc.webmaster@utoledo.edu
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