Our team works to ensure that your claims are submitted to the appropriate payers. We pride ourselves on our customer service and are eager to help you with any questions you may have regarding your account(s).

At the University of Toledo Medical Center, we realize your health care experience is not limited to just a clinic visit or a surgical procedure. The Business Office is committed to a patient friendly billing system to help you with your medical bills.

Our financial team can help with:

• Explaining what you can expect during the billing process
• Answering frequently asked questions
• Applying for financial assistance, if needed
• Glossary of Billing Terms
• Contracted Insurance Payers

You may receive separate billing statements for your health care services from the University of Toledo Medical Center and from associated physicians on your health care team and other medical service providers.

For example, if you have surgery, you may receive a bill from the hospital as well as a statement from the physicians involved in your care. 

If you see a physician in a University of Toledo Medical Center outpatient clinic, you may receive a billing statement for the physician's fees and one for the hospital facility and/or clinic fees.

You may receive, upon request, a list of the usual and customary charges for room and board, and for the most common procedures of X-ray, laboratory, emergency room, operating room, physical therapy, occupational therapy and respiratory therapy services. If you desire such information, please call the Business Office at Ext. 4041.

Financial Advice                Ext. 7400
Financial advice and assistance are available from our Business Office. Ultimately you are responsible for payment of your bills. However, we will be happy to help you file for all insurance benefits. We will also work with you on financial arrangements designed to make payment of medical bills easier. Please call if we can help you.

Business Office                                               Ext. 7400

Financial Counselors                                      Ext. 4044

Contacting the Business Office After Normal Business Hours

After hours, please call our Business Office Customer Service number and leave a message.

If you have any questions or need help in any way, please contact our Business Office.

NOTE: “Physicians (excluding Resident Physicians) who render professional services to you in the University of Toledo Medical Center are independent practitioners and are not employees or agents of the hospital. The University of Toledo Medical Center Hospital is not responsible for the acts or omissions of physicians that are not directed or controlled by the University of Toledo Medical Center hospital.” (Ohio Revised Code 2307.48)