Patients and Guests

Health Science Campus • The University of Toledo Medical Center
3000 Arlington Avenue • Phone: 419.383.4000 •  utmc.webmaster@utoledo.edu
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Before You Are Admitted

The Pre-Registration Process:

  • Your doctor will contact registration and tell us about the service or procedure you need.
  • A registration specialist will call you and ask a series of personal and financial questions. This information will be kept confidential.
  • During the Pre-Registration Interview, you will need to give your insurance information as well as facts about yourself, such as your address and date of birth. Providing the correct insurance information will help your bills get processed quickly and accurately.
  • When calling in, please have your health insurance card available. You will be asked specific questions regarding your health insurance. The process takes approximately five minutes.
  • If you have not received a phone call from the Pre-Registration department within 2 days prior to your appointment, please call 419.383.3881 or outside of Toledo call 800.321.8383 ext. 3881.

The Pre-Registration Department is open five days a week:
Monday-Friday: 8 a.m. to 8 p.m. 
Call: 800.321.8383, extension 6272.

Checking In
When you arrive, please stop at the registration desk. When you check in with the registration specialist, give your name and the name of the physician with whom you have the appointment, have your insurance card and photo identification copied, and sign consent forms.

Your Responsibilities
To expedite the check in process please be aware of the following:

  • Bring your photo ID.
  • Make sure you have your current insurance cards with you at all time.
  • Know your insurance benefits. It is your responsibility to know your insurance company's requirements and procedures.
  • Make sure your doctor and The University of Toledo Medical Center are listed as participating providers in your plan's provider book.
  • If your insurance requires a co-pay or out-of-pocket expense, payment will be expected at time of service.

Your Patient Identification Band
Each patient gets an identification (or "ID") band when checking into the hospital. The band contains important information about you that helps us meet your individual needs. Please wear the band throughout your stay. If your band is removed, falls off, or becomes uncomfortable, let your nurse know immediately.

Guest and Patient Information Desk
The Guest and Patient Information Desk is located in the lobby of the Medical Center. The desk is staffed with ambassadors who are happy to assist patients and guests with non-medical needs or questions. Call 419.383.3866.