Frequently Asked Questions
Does my insurance cover Kobacker services? For those who are insured, UTMC accepts most major insurance plans. Be sure to check with your insurance provider to check your coverage. Physician and psychologist services are billed separately.
How old are the kids on the Kobacker unit? How many rooms are available? The facility includes 16 beds for children and adolescents who are 4-17.
Can I stay with my child overnight? We do not allow family members or friends to stay overnight.
When can I see my son/daughter, and are there visiting hours? Only persons on the approved visitation list may visit and there is a limit of four visitors at a time.
Visiting hours are as followed:
- Monday, Wednesday, and Friday from 6 p.m. until 7:30 p.m.
- Saturday, Sunday, and Holidays from 1 p.m. until 5:00 p.m.
Parents wishing to visit outside of these hours may do so by prior arrangement with the social workers or nursing staff. By special arrangements, parents/guardians may visit 10:00 a.m. to 5:00 p.m., with the understanding that their child/adolescent may at times be involved in therapy or educational services and unavailable.
Will my child be able to call home or have phone privileges? Patients may have three phone calls a day, and there is a 10 minute time limit on each call. There is no cell phone usage allowed.
What is the meal schedule like? Three meals and two snacks are provided each day. Special diets are available upon physician request.
Is there a dress code? Clothing should be casual and appropriate to community living and an active daily schedule. No halter tops, tanks tops, muscle tops, midriff tops, short shorts, mini skirts/dresses, short night gowns or clothing with offensive or drug-related pictures or language will be permitted.
Should my child bring any toiletry items with them? We suggest the following:
- Special skin lotions or medicated soap if needed
- Femine hygiene products
Curling irons, shavers, and hair dryers will be marked and placed in the patient's private locker.
Can my child bring a radio or cell phone? No large radios, boom boxes, no radios with cassette tape capabilities, tape recorders, cameras, or camera phones will be allowed on the unit at any time. Cell phones are prohibited, and will be locked in the patient's locker.
Are laundry facilities available at Kobacker? It is suggested that families should launder their child's laundry at home. A washer and dryer are located on the unit and may be used by adolescents. It is encouraged that you provide laundry detergent in the event your child's clothing become soiled and requires laundering.