Coronavirus (COVID-19) Updates


Coronavirus (COVID-19) Updates



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The University of Toledo and The University of Toledo Medical Center continue to monitor the COVID-19 pandemic with a focus on keeping our employees, students, patients and visitors safe. We are working with the Ohio Department of Health and the Toledo-Lucas County Health Department, as well as following the guidelines set by the U.S. Centers for Disease Control and Prevention (CDC).

UTMC has taken a number of proactive steps to ensure we can safely continue our mission of providing quality healthcare to our neighbors in South Toledo and surrounding areas and communities.

  • All UTMC employees and physicians must wear hospital-approved masks while interacting with patients in the hospital. We’re also still requiring all patients and guests who enter to wear face coverings to reduce the spread of COVID-19.
  • We continue with visitor restrictions to minimize the number of people in the hospital and help prevent the spread of disease.
  • UTMC is screening all patients for COVID-19 symptoms when scheduling appointments. All admitted patients are being tested for COVID-19. Patients scheduled for outpatient surgeries or outpatient procedures are tested for COVID-19 beforehand.
  • We are asking employees to self-monitor for signs and symptoms of COVID-19 and asking screening questions to all patients and visitors who enter UTMC. The hospital has incorporated social distancing practices throughout our facilities, including our clinic waiting rooms.
  • We’ve added additional telehealth capabilities for patients who need non-emergency care and prefer to avoid in-person visits.

What to Know About UTMC and COVID-19

How is UTMC responding to the pandemic?

UTMC is well prepared to serve the needs of the South Toledo and surrounding communities. We have taken a careful and deliberate approach to ensure the safety of our patients and employees as we continue to treat COVID-19 cases while returning to more normal clinical operations. In January 2020, UTMC established a multidisciplinary team to lead our planning and response. That group, which includes infectious disease experts, continues to monitor developments daily.

The hospital has airborne infection isolation rooms available in our facility to accommodate COVID-19 patients when needed. We have put in place social distancing guidelines and are monitoring all patients and visitors who enter our hospital and clinics. We continue to follow and implement evidence-based best practices for diagnosing and treating COVID-19 and can expand our capacity for COVID-19 patients if needed.

We also know our community has other healthcare needs, from mending broken bones to managing chronic conditions. We’ve taken steps to ready our clinics for face-to-face visits and expanded our telemedicine capabilities to ensure we’re prepared to meet the needs of our community.

Can I see my doctor? Does UTMC offer telehealth services?

All of UTMC’s clinics are open and currently seeing patients. Prior to setting an appointment, our schedulers will ask if you are experiencing symptoms of COVID-19. If you do not have symptoms, you will have the choice of an in-person or telehealth visit. If you have symptoms that could suggest COVID-19, a telehealth visit will be scheduled with your primary care physician. Your provider may request you be tested for COVID-19.

To schedule an in-person or telehealth appointment, call 419.383.4000.

Do I have to wear a mask to my appointment?

UTMC is requiring everyone who enters our facilities to wear a mask or cloth face covering over their nose and mouth. This includes all patients and visitors. We request that you bring your own mask, but we will provide a mask if that is not possible.

How can I get vaccinated against COVID-19?

UTMC is offering vaccinations to eligible populations as determined by the U.S. Centers for Disease Control and Prevention and the Ohio Department of Health.

In June, UTMC expanded vaccine access to walk-in patients at the outpatient pharmacy in the UTMC Medical Pavilion. Individuals age 12 and older can receive the first dose of the two-course Pfizer vaccine from 8 a.m. to noon without an appointment. Patients will be scheduled for their second dose at UTMC three weeks later.

Individuals who prefer a scheduled vaccination appointment at UTMC may do so through the Ohio Department of Health’s scheduling portal.

How can I get tested for COVID-19?

UTMC’s pathology laboratory was the first location in northwest Ohio capable of testing samples for COVID-19. We continue to provide rapid COVID-19 testing with results available in as little as 24 hours.

To request a test at UTMC, call 419.383.4545.

Are Visitors Permitted?

We recognize that visitors help our patients heal, but during the COVID-19 pandemic we are temporarily modifying our visitation procedures to protect the safety of our patients, staff and community.

Visitation for non-COVID-19 patients in our inpatient units is limited to one visitor per patient at one time from 11 a.m. to 8:30 p.m. Visitors must be 16 years of age or older or have special permission from the nursing director.

Off-hour visitation is only available with special permission from the nursing director. There is a limit of one visitor per patient during off-hour visitation.

Up to four visitors (at the same time) are allowed at the bedside of hospice and end-of-life patients, without restrictions on time of day, as approved by staff.

All visitors must wear a mask that covers their nose and mouth.

For patients with suspected or confirmed COVID-19, visitation is not currently permitted in our inpatient areas unless medically necessary for the care of the patient or in the following circumstances:

  • Patients may receive religious services from clergy of their choice, during visitation hours, if it can be provided without disruption of care.
  • During end-of-life care, up to two visitors are allowed at the patient’s bedside without restrictions on time of day, as approved by staff. Visitors must wear all PPE, including a mask that covers their nose and mouth, while in the patient room.
  • End of life religious services are also permitted.
  • Patients with disabilities may have two designated support persons or guardians stay with them during hospital visiting hours. One individual may remain overnight, if the hospital can accommodate them.

All visitors must enter through the main hospital lobby. They will be screened for illness, will be required to wear a face covering that covers nose and mouth at all times, and must maintain 6 feet social distancing in all waiting rooms.

Patients in our Emergency Department may be accompanied by one visitor, 16 years of age or order, who is wearing a mask that covers their nose and mouth. Two visitors are allowed if the patient is a minor. All visitors to the Emergency Department will be required to remain at the patient’s bedside. No visitors will be allowed in the Emergency Department waiting area.

Patients scheduled for an inpatient procedure may have one visitor/support person, 16 years of age or order, accompany them to their appointment. They must remain in the designated waiting area until the patient returns to their room. Visitors must wear a face covering at all times.

Patients scheduled for an outpatient procedure may have one visitor/support person, 18 years of age or older, accompany them to their appointment. They must remain in the designated waiting area until the patient is discharged. Visitors must wear a face covering at all times.

Additional details are available on our Visitor Information webpage.

Are UTMC Outpatient Pharmacies Still Open?

Our outpatient pharmacies are open and continue to fill prescriptions. Curbside pickup also is available.

Refills can be ordered by phone, online, or via the RXLOCAL smartphone app. New orders for existing patients must be processed by phone or through the app.

New patients are requested to call the pharmacy to speak with a staff member.

For locations, hours of operation, and telephone numbers, please visit the UTMC outpatient pharmacy website.

As an additional service specifically for UToledo employees and their dependents, prescription medications also can be mailed directly to homes at no additional cost.

Is the Bistro Still Open? What About the Gift Shop?

The Four Seasons Bistro is currently open 7 a.m. to 7 p.m. Monday through Friday and 8 a.m. to 6:30 p.m. on weekends and holidays.

With the exception of families or visitors who arrive together, all guests must maintain a 6-foot distance. Please note that most self-service areas have been discontinued and menu options may be limited.

The UTMC Satellites Gift Shop is open from 11:30 a.m. to 3 p.m. Monday through Friday.

The Market Café Coffee Shop is currently closed.

Last Updated: 8/17/21